Frequently Asked Questions
Find answers to common questions about probate and our platform. Can't find what you're looking for? Contact our support team.
General Questions
What is ClearExecutor?
ClearExecutor is an AI-powered platform that helps executors navigate the probate process. We provide guidance, document preparation, and expert support to make probate management simpler and more efficient.
How does the platform work?
Our platform guides you through each step of the probate process. We start with a free assessment, then help you prepare documents, submit applications, and manage the entire process with expert support when needed.
Is ClearExecutor right for me?
ClearExecutor is ideal for executors handling probate cases in England and Wales. Whether you're dealing with a simple or complex estate, our platform can help streamline the process and provide necessary guidance.
Process & Timeline
How long does probate typically take?
The probate process usually takes 6-12 months for straightforward estates. Complex cases may take longer. Our platform helps you track progress and meet deadlines efficiently.
What documents do I need?
You'll need the death certificate, will (if there is one), asset information, and details of debts. Our platform provides a comprehensive checklist and helps you gather all necessary documentation.
Can I track my application progress?
Yes, our platform provides real-time tracking of your probate application. You can monitor each stage, view upcoming tasks, and receive notifications about important updates.
Legal & Compliance
Is my data secure?
Yes, we use bank-level encryption to protect your data. Our platform complies with all relevant data protection regulations, including GDPR.
Are your services legally compliant?
Yes, our services comply with all relevant legal requirements for probate in England and Wales. Our platform is regularly updated to reflect any changes in probate law.
Do I need a solicitor?
While you can handle probate without a solicitor, we recommend professional help for complex cases. Our platform can help you determine if you need additional legal support.
Pricing & Support
What are your fees?
We offer a free plan for basic guidance and paid plans starting from £299 for full probate support. View our pricing page for detailed information about each plan's features.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee if you're not satisfied with our service. Terms and conditions apply.
What support is available?
We offer email support for all users, with priority support and dedicated case managers available on premium plans. Our AI chat is available 24/7 for instant help.
Still Have Questions?
Our support team is here to help. Get in touch for personalised assistance with your probate journey.